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In the event that you are unable to resolve your issue via these avenues and a product repair is necessary, please follow the process below.
If your printer is covered by the Canon European Warranty System (EWS) then please first check for availability and, if eligible, contact us directly to arrange the On-Site Warranty Service.
1 - Locate your nearest Canon Regional Competence Centre or Canon Authorised Service Facility Please use our repair centre locator tool to find the details of your nearest Canon Regional Competence Centre (RCC) or Canon Authorised Service Facility (ASF).
All Canon ASFs are independent third party organisations and, as such, operate within their own terms of service (including fees/charges, turnaround times etc…).
PLEASE NOTE: The above information is provided for customer advice only and does not constitute an agreement of any kind between Canon and the customer.
The specific terms and conditions of the Canon RCC or ASF will take precedence over all information provided on this page. A: The following repair guide prices are applicable only to the Canon Service Centre located at Unit 160 Centennial Avenue, Centennial Park, Elstree, WD6 3SG.